Your Service Charge Is Probably Too High

No. We're not solicitors and you don't need one for an audit or challenge letter. Our audit analyses your charges, identifies overcharges with specific £ amounts, and your challenge letter cites the relevant sections of your lease and the law. This resolves 60-80% of cases without going anywhere near a tribunal. If your case DOES need a tribunal, we refer you to a specialist leasehold solicitor with your audit report as ready-made evidence.

Most don't — a professional audit report backed by specific lease references makes them realise they'll lose at tribunal. But if they do ignore it, we refer you to a partner solicitor who can take the case to the First-tier Tribunal. Your audit report becomes the foundation of the tribunal case, saving you thousands in legal fees because the hard work is already done.

Our average finding is £1,500-2,500/year in overcharges. On a £3,500/year service charge, typical overcharges are 25-40%. The most common culprits: hidden insurance commissions (up to 50% markup), inflated management fees (100-150% above market), and maintenance charged but never done. Your savings apply EVERY YEAR going forward — so a £295 audit that finds £2,000/year in overcharges pays for itself 7× over in year one alone.

Everything is 100% remote. You email or WhatsApp us your documents. We send legal requests by post (via Royal Mail online — we never need to visit a post office). We analyse on our computers. Your report is a PDF. Your consultation is on Zoom. You don't need to be anywhere specific, and neither do we.

No — we recommend you keep paying but add "paid under protest" in writing. Withholding payment can trigger debt collection and forfeiture threats. Pay under protest, then use our audit to challenge and get money back. We'll guide you on exactly how to word the "under protest" notice.

Just two things: (1) Your most recent service charge demand (the letter/email that tells you how much to pay). (2) Your lease — specifically the service charge schedule. If you don't have your lease, we can often obtain the relevant sections from the Land Registry for a small fee (£3). That's it. We handle requesting the full accounts from your management company using your legal rights.

Strong. Under the Landlord & Tenant Act 1985: Section 19 says charges must be "reasonably incurred." Section 21 gives you the right to a written summary of costs. Section 22 gives you the right to inspect receipts and invoices. Section 20 requires consultation on major works over £250 per flat. And under the Commonhold & Leasehold Reform Act 2002, you have the Right to Manage your building if you choose. We exercise these rights on your behalf.